FAQ
↩️What is Your Return Policy?↩️
Since all of our products are digital we do not allow returns. However, if you have an issue with the game or are disappointed with your purchase please contact us and we will work with you to make it right.
✂️How Long Does Setup Take? ✂️
The setup time will take approximately 15 minutes including cutting out the clues. After that is done, you are ready to play!
🖨️What Will You Get? 🖨️
Adults/Kids (Ages 8-12)
You will receive 5 PDF files including the Clues, Hints, Story, How to Play Instructions and Answers pages. You will receive your downloads immediately after purchase.
Kids (Ages 5-8)
You will receive 3 PDF files including the Clues, Story and How to Play Instructions. You will receive your downloads immediately after purchase.
Note: You will only be receiving a digital download, not a physical product.
⏳When Will You Receive Your Game? ⏳
Immediately! Right after purchase you will receive an email with the files for you to download. If you have any trouble getting that email send us a message with your email address and we can email you a copy directly instead.
🕒How Long Will it Take to Complete the Game? 🕒
Adult escape rooms
With about 4-6 players you can expect to complete the game within 1-2 hours.
If you were to want a shorter game experience, you could simply remove some of the clues. This won't affect the outcome of the game. You could even remove half of the puzzles and play the game in two sessions as another option. Feel free to reach out to us if you had any questions about doing that.
Kids (Ages 5-8 & 8-12) escape rooms
You can expect to complete the game within 30-45 minutes.
🔢How Many Can Play? 🔢
Adult escape rooms
We recommend at least 4 people to collaborate with as you play but you can play with as few as 1 person or as many as you want. As a general rule, having 6-10 players is ideal, but it is certainly not required.
Kids (Ages 5-8 & 8-12) escape rooms
We recommend at least 2 kids to collaborate with, but you can play with as few as 1 person or as many as you want.
📋What Do You Need? 📋
Color Printer (Only the Clues pages need to be printed in color.)
Printer Paper (8.5" x 11")
Scissors
Scrap Paper & Pens/Pencils
Envelopes (ONLY required for the Kidnapper Chase games)
🔤What Language is Required to Play?🔤
All of our adult and kids games, along with all its materials, are created in English. If necessary, you can translate the instructions into another language, but please note that some clues may require an understanding of English to solve.
❓What if I Have a Different Question?❓
No problem! Submit your question on our Contact Us page and we will answer you as soon as we can.